BestsellerBeginnerUpdated July 2026
Receptionist and Customer Care
Hotel reception and multilingual customer support
4.8(389 reviews)860 enrolled42 modules · 80 hoursItalian
RC
What you'll learn
- Welcome guests in accommodation facilities
- Manage bookings and customer support
- Communicate in business English
- Work during tourist season and year-round
Description
A program for receptionists and customer care staff in hotels, accommodation facilities and contact centers. Includes professional reception, booking management, complaint handling and a business English module applied to the tourism sector.
Course program
Reception and Front Desk2 modules
- Check-in, bookings and hotel standards50 min
- Complaint handling and customer care45 min
Business English2 modules
- Communicating with international guests55 min
- Phone, email and real-life situations40 min
Requirements
- •Availability for shifts and seasonal work
- •Basic English recommended
465 €590 €
77% job placement rate
Course run by formacontinua.it
- 80 hours of training
- 42 training modules
- Certificate of attendance
- Job placement orientation
TourismReceptionEnglish